All prices for our boutique products and mobile grooming services are listed in Australian Dollars (AUD) and are inclusive of GST where applicable. Payment for online purchases of dog treats, toys, and grooming items must be finalised at checkout using our secure payment gateway. For mobile grooming, dog walking, and home visit appointments, full payment is due upon completion of the service unless otherwise agreed. We reserve the right to amend pricing at any time, but price changes will not affect orders or appointments already confirmed.

All dog treats, tennis balls, and boutique pet products sold by Bubbles & Barks Boutique are selected with pet safety and quality in mind. Pet owners are responsible for ensuring that specific treats or toys are suitable for their pet's dietary requirements, allergies, and chewing habits. For hygiene and safety reasons, opened consumable treats cannot be returned once delivered. Always supervise your pet during treat consumption and playtime.

We strive to ensure all stock levels for our boutique treats, tennis balls, and grooming accessories are accurate at all times. However, in the rare event that an item is out of stock after your order is placed, we will notify you promptly to arrange an alternative product, a backorder, or a full refund. While we make every effort to display product colours, textures, and packaging as accurately as possible, actual items may differ slightly due to screen resolutions and natural variations in handmade or organic pet treats.

We dispatch retail orders, including our gourmet dog treats, tennis balls, and boutique pet accessories, across Australia via trusted courier networks from our Capertee base. Standard delivery timeframes vary depending on your location, with tracking details sent directly to your email upon dispatch. Local collection in Capertee or direct hand-delivery alongside your booked mobile dog grooming, walking, or home visit service can also be coordinated upon request. Please ensure accurate delivery details are provided at checkout, as Bubbles & Barks Boutique cannot be held liable for parcels sent to incorrectly supplied addresses.

We want you and your pet to love every purchase from Bubbles & Barks Boutique. In accordance with Australian Consumer Law, you are entitled to a replacement or refund for any major failure or faulty item, such as defective grooming accessories or damaged toys. If an item arrives damaged or faulty, please contact us within 7 days of receiving your order with your receipt and photographic evidence. Please note that change-of-mind returns are not accepted for consumable dog treats due to health and safety regulations. For unused, unopened non-perishable products like tennis balls and accessories, returns must be pre-approved and returned in original condition within 14 days at the customer's expense.

Our mobile dog grooming services operate throughout Capertee and surrounding areas. To ensure the wellbeing of your dog and our staff, owners must disclose any pre-existing health issues, allergies, or behavioural challenges prior to the appointment. All dogs must be current on their vaccinations. In the event of severe coat matting, our priority is always the dog's comfort and safety, which may necessitate a humane clip-off rather than painful de-matting. Additional charges may apply for severely matted coats or significant behavioural handling requirements. We request at least 24 hours' notice for cancellations or rescheduling to avoid a cancellation fee.